Terms and Conditions
These Terms and Conditions govern your relationship with ESCAPE CAMPUS LTD. (the “Company”) and set out the terms of your agreement with the Company. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in these Terms and Conditions. Any quotation given by us shall not constitute an offer, and is only valid for a period of one week from the date it was issued.
Who we are
For the purposes of these Terms and Conditions, references to the “Company”, “we”, “our” or “us” are references to Escape Campus Ltd, a company incorporated under the laws of England and Wales and based in London, with company no, 09632329 and registered office at 37-39 Oxford Street, London W1D 2DU England.
We may supply services together with and/or for selected third parties who may operate within the English Education sectors and are referred to in this terms and conditions us “our business partners”.
Who may apply?
Programmes are open to all students aged 18 or older at the time of course start date.
How To Register
Student provides their enrolment details to Escape Campus online, by mail or in person, at an Escape Campus Office or with an Escape Campus Mentor.
The mentor accepts the enrolment by sending the student a confirmation and the receipt of the payment.
You must ensure that the details provided by you to the Company are complete and correct and remain so for the duration of this agreement.
You must inform us immediately of any changes to the information that you provided the Company when you registered with us.
We process information about you in accordance with our Privacy Policy as set out in clause Privacy below. By registering with us, you consent to such processing and you warrant that all data provided by you is accurate to the best of your knowledge.
Our service
We have agreed with you to provide you a Language Tuition (the “Service”) as outlined on the attached page.
We agree that we shall provide you with an eight (8) week Service.
We will provide a level assessment as part of the Company’s Service.
The Company will endeavours to provide the Services as specified by the attached page, however the Company cannot accept responsibility should the Service not be provided due to exceptional and unavoidable circumstances.
The Company will not accept liability for any claim/cost/expense and/or damage caused as a result of you accepting this agreement.
Our Services shall only be available when the conditions set out below are satisfied by you as follows:
The Registration Form attached has been completed by you in accordance the requirements specified.
By accepting these terms, you agree that the Company may assume that you have read and accept terms and conditions which includes our Privacy Policy have been read and its content is accepted and agreed to by you. As a result of accepting the terms of this agreement with Escape Campus Ltd. (Company/Number: 09632329) you agree to the payment of our fee, as outlined and agreed by the corresponding schedule and terms and in accordance with clause Charges and payment.
What’s Included in the Course Fee?
What’s not Included in the Course Fee?
Method of Payment
The course fees must be paid by any of the following means:
*All amounts in GBP. All transfers should make a reference to the student full name in order to ensure quick and proper credit to his/her account.
Payment Plan
Students may be given the option of a payment plan. For you to start a course you must have paid at least 50% of the final and total Service fee. Should the you not adhere to the set payment dates, it will result in the student not being able to attend to the course and a late payment admin fee of £5 per day following the date it was initially expected to be paid.
Any promotional offers confirmed at the time of registration are subject to you maintaining the Company’s agreed payment plan.
Obligation
You Shall not, without the Company’s prior written consent assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights or obligations under these Terms and Conditions.
Student Benefits
By signing to a Course you will be eligible for various Student benefits; 1. Student Card, 2. UniDays Student access 3. TFL Oyster Student Discount access;
A student will not be eligible to their student discounts (e.g. Student Oyster photocard) if:
If the performance of any of our obligations under these Terms and Conditions is prevented/delayed and/or affected by any act/omission and/or failure by you to perform any relevant obligation (Applicant Default): We shall without limitation to our other rights or remedies suspend all the Services until a remedy is agreed with the Company.
Privacy and Personal Information
Information held by the Business will be limited to the data supplied by you as a client of the Company. We will not collect or process any personal data outside the scope of the Company’s Privacy Policy which is available upon request or on our website. The information collected is for the sole purpose of providing the Service requested by you.
We agree that we may not use and/or share your personal data without legitimate interest of your prior written consent or where it is required by law.
Throughout the operation of this agreement and for a reasonable period thereafter, our Company and its Partners may contact you by email, post, SMS and/or telephone when it is in connection with the provision of the Services you have paid for or any similar services. You have the right to opt out of these communications at any time, to change your contact or marketing preferences you should outline your request to us at legal@escapecampusuk.com which we will action within 5 working days.
You agree to maintain the accuracy of the data held about you by updating us of any changes. To update your information you should contact us by email or post at legal@escapecampusuk.com or Escape Campus Ltd. 37-39 Oxford Street, London, W1D 2DU. We agree that we shall not use your personal information for any commercial purpose without your prior written consent. As a business we agree to treat your personal data confidentially and with respect. We will support and facilitate your choice to access, erase, change, transfer or object to the processing of your data following a data request being sent to legal@escapecampusuk.com.
The Company may take photographs and video footage of you to be used for promotional purposes throughout the operation of this agreement. If students do not wish to participate, Escape Campus Ltd will respect their wishes but it is students’ responsibility to exclude themselves from the photograph/video. To ensure the security and safety of both our staff and students, CCTV operates throughout our premises but will not be disclosed to any third parties unless it is required by law.
Detailed information relating to the processing, storage and retention of your data can be found on our website [Privacy Policy]; for further details that are outlined by our privacy notice.
Cancellation and Refund Policy
By making a purchase with Escape Campus, you are confirming that you have read and understood our refund policy.You will not be entitled to a refund if you signed the contract online or at any registered premises of the Company.
All cancellations and terminations must be made by email to legal@escapecampusuk.com. In all cases, course administration and process fees are non-refundable.
Freezing
As an alternative to lose your access to the Company’s Services once it has commenced, the Company provides the option to freeze your course should your circumstances meet the predetermined criteria. The only way to freeze your course is by sending an email to freeze@escapecampusuk. com. You can only freeze one time per cycle (minimum 1 week).
Cancellations / Refunds
You will not be entitled to a refund if you signed the contract at any registered premises of the Company.
Changes after course start
Students who wish to make changes to their course after the start date will incur a change fee of £45. Escape Campus retains the right to make changes to course type and start date.
Complaints
Students who perceive that the course or other services purchased are not being performed according to the agreement shall inform Escape Campus without delay, in writing by email, to complaints@escapecampusuk.com.
Student Code of Conduct
Students agree to abide by student code of conduct rules and other policies while enrolled in Escape Campus programmes. Inappropriate conduct includes but is not limited to illegal activity or behaviour that deliberately disrupts the learning environment or damages Escape Campus property or the property of fellow classmates. Students in breach of this code of conduct will be expelled or suspended from the programme and no refund will be issued.
Rebooking
Any student requests to change course type or start date after initial enrolment will result in a rebooking fee of £60, which is payable immediately. Escape Campus retains the right to make changes to course type and start date up to 20 days before the course start date.
Passport and Visa
Each student is responsible for having a valid passport and any applicable visas.
School Breaks and Public Holidays
During Public holidays lessons will not take place.
Course Levels
Before the start of the course students must take a level placement test to assess their language proficiency. The results will be used to place students in the correct course level.
Escape Campus Course Books
Escape Campus Course Books are included and are needed to follow our courses. If you lose or need a replacement book the price for a new book is £95.
In-App Purchases / E-Learning
Escape Campus subscription Courses Content Access.
Escape Campus plans:
Monthly: £7.99
Annual: £79.99
Payments and Renewal:
Payment will be charged to App store Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
Account will be charged for renewal within 24-hours prior to the end of the current period.You can manage or turn off auto-renew in your Account settings at any time after purchase.
No cancellation of the current subscription is allowed during the active period.If you purchase an auto-renewing periodic subscription through the Service, your Escapecampus account will be billed continuously for the subscription until you terminate it as set forth below. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically renew for an additional equivalent period. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to log in to your Escapecampus account and follow instructions to terminate or change your subscription, even if you have deleted your account.
You agree to pay all fees and applicable taxes incurred by you or anyone using a Escapecampus account registered to you. Escapecampus may revise the pricing for the goods and services offered through the Service at any time. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
Liability and force majeure
Escape Campus Ltd will not be liable in any instance where Escape Campus is unable to fulfil any services to which they are contractually bound because of fire, natural disaster, act of government, and act of god. Failure of suppliers or sub-contractors, labour disputes or other reasons that are beyond Escape Campus’s control.
Escape Campus will not be liable for loss, damage or injury to persons or property howsoever caused, save where the liability is expressly imposed beyond exclusion by statute. These conditions do not affect your rights as defined by the consumer protection laws in your home country.
Misspellings and typos
Escape Campus reserves the right to correct typographical errors and is not bound by obvious inaccuracies.
Governing Law
These Terms and Conditions are subject to the laws of England and Wales.
One to One Course
You will be able to reschedule date and time for your One to One lesson up to 3 times every 10 lessons. This needs to happen within and not over 24h previous to your lesson. In this way, our Academic department can organise accordingly. If you’ll cancel past this time frame, the lesson will be deducted.
Rules for Visitors
Important information
Introduction
The following rules are designed to control all visitors to our premises, including students and contractors engaged to work on the premises. For health, safety and security reasons it is important that visitors should not be permitted to wander freely around the premises. In the event of a fire it is imperative that we know who is in the building at the time and that all persons can be accounted for. We will do this by maintaining a record of the name, time of arrival and departure and whereabouts of all visitors. Our procedures for the control of visitors are outlined below.
Scope
These rules apply to all Escape Campus sites. These rules are in place for the safety of employees, students and visitors to our sites and we ask that you adhere to the rules laid out here. If you do not comply with these rules you will be asked to leave the premises.
Any employee receiving a visitor should ensure that:
The visitor enters their details in the ‘Visitors’ Record ‘Book’ on arrival and signs-out on departure;
Students are required to log entry and exit into the premises via the electronic system;
the visitor remains in the reception area until they are collected by their host and directed as necessary;
any incident involving a visitor must be reported without delay. Injuries should be recorded in the Accident Book;
the visitor reads and complies with the Fire Procedures.
Visitor Rules
No Parking
We do not provide parking facilities.
Reception area
Please remain in the reception area until you are collected by your host and directed as necessary. You will be accompanied while you are on the premises, unless we authorise you to enter the premises unaccompanied.
Conduct
Visitors are asked to respect the facility and to conduct themselves in a professional manner in accordance with the setting. You are asked to respect others using the facility whilst in the communal areas and be mindful of the teaching sessions in progress. Escape Campus does not abide or tolerate any form of harassment, victimisation or discrimination in any form, including where it is verbal, physical, or on the basis of age, disability, ethnicity, gender reassignment, marital status, pregnancy or maternity, religion or belief, sex, or sexual orientation.
Security
You must not remove anything from the premises without permission.
Fire
Please follow the Fire Procedure and Instructions. Fire exit signs are displayed throughout the premises and instructions on Fire Action are stated on the Fire Action Notices. If you are working unaccompanied, please familiarise yourself with the locations of the fire exits and manual call points.
Smoking
In order to comply with current legislation and company policy, you are not allowed to smoke inside the premises.
Conduct during lessons
No disrespectful behaviour will be accepted within our premises or during our lessons. Our teachers will ask you to leave the classroom in case your behaviour is disturbing or you are continuously interrupting the lesson.
Fire and Emergency Evacuation Procedure
Fire Safety
On Discovering a Fire
This is: Escape Campus
Address: 37-39 Oxford Street London W1D 2DU
Repeat the Telephone Number: and state “We have a fire”.
On Hearing the Alarm
End all telephone calls immediately do not stop to collect personal belongings
Walk - Do not run
Do not take risks
-
Covid-19
Heath and safety
Masks must be worn everywhere on campus
It is not mandatory to wear masks in class
-
Student code of conduct
Get the most out of the campus
Identification
Students must wear a valid ID card at all times when at the school. If you are not wearing your ID card, you may be refused entry to the classroom.
Punctuality
Students must try to arrive on time for class. It is disruptive to the lesson if you come late. Wait outside the room if you are late until the teacher invites you into class. If you book the class but arrive late, the teacher can give your seat to another student.
Smoking
The school is a no-smoking campus. Do not smoke anywhere in the building.
Fire and Safety
If you see a fire, activate the nearest fire alarm and leave the building immediately via the nearest exit. Do not stop to collect your bag, coat or other personal items. Follow your teacher’s instructions. The fire assembly point is opposite Zara on Oxford Street. Do not return to the building until you are asked.
Native languages
There are students from all over the world in the school with many different native languages. The only universal language is English so try to speak English at all time when you are in class and around the school – the best way to learn English is to speak it all the time!
Progress
Students study at different speeds and in different ways but we expect everyone to make an effort to improve and to study for the exams.
Freeze account
You can freeze your Escape Campus account only once using the online platform.
Recycling
Students must recycle using the correct bins provided.
Clean Classrooms
Leave the classroom tidy by putting your chair back where you found it and putting any rubbish in the bin.
Student Services
If you need any help during your time with us, please contant our customer service team at: customerservice@ escapecampusuk.com. They will be able to help you with any queries you might have.
Phones
Mobile phones must be on silent during class and only used in emergencies.
Food and Drink
Students cannot eat during lessons. No drinks, apart from water, are allowed.
Respect
Everyone comes to the school to learn. We must show respect to others at all times to allow them to improve their English. Students must try to concentrate on the class and not do anything to distract other students from learning. Listen to other students and the teacher when they are speaking and wait for your opportunity to speak. Do not use any offensive language or bring any offensive material into the classroom, including on your phone.
