Terms and Conditions
These Terms and Conditions govern your relationship with ESCAPE CAMPUS LTD. (the “Company”) and set out the terms of your agreement with the Company. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in these Terms and Conditions. Any quotation given by us shall not constitute an offer, and is only valid for a period of one week from the date it was issued.
Who we are
For the purposes of these Terms and Conditions, references to the “Company”, “we”, “our” or “us” are references to Escape Campus Ltd, a company incorporated under the laws of England and Wales and based in London, with company no, 09632329 and registered office at 37-39 Oxford Street, London W1D 2DU England.
We may supply services together with and/or for selected third parties who may operate within the English Education sectors and are referred to in this terms and conditions us “our business partners”.
Who may apply?
Programmes are open to all students aged 18 or older at the time of course start date.
How To Register
Student provides their enrolment details to Escape Campus online, by mail or in person, at an Escape Campus Office or with an Escape Campus Mentor.
The mentor accepts the enrolment by sending the student a confirmation and the receipt of the payment. You must ensure that the details provided by you to the Company are complete and correct and remain so for the duration of this agreement. You must inform us immediately of any changes to the information that you provided the Company when you registered with us.
We have agreed with you to provide you a Language Tuition (the “Service”) as outlined on the attached page. We agree that we shall provide you with a ten (10) week Service. We will provide a level assessment as part of the Company’s Service.
The Company will endeavours to provide the Services as specified by the attached page, however the Company cannot accept responsibility should the Service not be provided due to exceptional and unavoidable circumstances.
The Company will not accept liability for any claim/cost/expense and/or damage caused as a result of you accepting this agreement. Our Services shall only be available when the conditions set out below are satisfied by you as follows: The Registration Form attached has been completed by you in accordance the requirements specified.
What’s Included in the Course Fee?
- Course of Choice
- Digital learning media and online materials
- Placement tests
- End of course exam
- Escape Campus Course Certificate and Graduation Party
What’s not Included in the Course Fee?
- Local transportation to and from Escape Campus
- International Language Campus and transfer to and from the airport to accommodation
- External exam fees (i.e. TOEFL, Cambridge English, IELTS etc…)
- Optional Activities and excursions
- Credit Card Fees
- Student Oyster Card Admin Fee
- UniDays Card Fee
- Courier Fees
- Cambridge English Qualification fees (i.e. A2 Key, B1 Preliminary, B2 First, C1 Advanced, C2 Proficiency) (£200 per qualification)
- Exam re-take (£40)
Payment Plan & Deposit
Students may be given the option of a payment plan. For you to start a course you must have paid at least 50% of the final and total Service fee. Should the you not adhere to the set payment dates, it will result in the student not being able to attend to the course and a late payment admin fee of £5 per day following the date it was initially expected to be paid.
Any promotional offers confirmed at the time of registration are subject to you maintaining the Company’s agreed payment plan.
Method of Payment
The course fees must be paid by any of the following means: 1. By credit card (where applicable) 2. By bank transfer to the following account:
- Account Holder: Escape Campus Ltd
- Address: 90 Great Russell St, London WC1B 3PS
- Account number: 03862992
- Sort Code: 20-10-53
- IBAN: GB51 BUKB 2010 5303 8629 92
- SWIFT: BUKBGB22
*All amounts in GBP. All transfers should make a reference to the student full name in order to ensure quick and proper credit to his/her account.
Privacy and Personal Information
We agree that we may not use and/or share your personal data without legitimate interest of your prior written consent or where it is required by law.
Throughout the operation of this agreement and for a reasonable period thereafter, our Company and its Partners may contact you by email, post, SMS and/or telephone when it is in connection with the provision of the Services you have paid for or any similar services. You have the right to opt out of these communications at any time, to change your contact or marketing preferences you should outline your request to us at firstname.lastname@example.org which we will action within 5 working days. You agree to maintain the accuracy of the data held about you by updating us of any changes. To update your information you should contact us by email or post at email@example.com or Escape Campus Ltd. 37-39 Oxford Street, London, W1D 2DU. We agree that we shall not use your personal information for any commercial purpose without your prior written consent. As a business we agree to treat your personal data confidentially and with respect. We will support and facilitate your choice to access, erase, change, transfer or object to the processing of your data following a data request being sent to firstname.lastname@example.org.
The company may record your lessons to be used for revision purposes and have the recordings available on our secure platform for enrolled students only. These recordings will be removed from our system two months after the end of the cycle.
The company may also take photographs and video footage of you to be used for promotional purposes throughout the operation of this agreement. The Company may take photographs and video footage of you to be used for promotional purposes throughout the operation of this agreement. If students do not wish to participate, Escape Campus Ltd will respect their wishes but it is students’ responsibility to exclude themselves from the photograph/video. To ensure the security and safety of both our staff and students, CCTV operates throughout our premises but will not be disclosed to any third parties unless it is required by law.
Detailed information relating to the processing, storage and retention of your data can be found on our website [www.escapecampusuk.com]; for further details that are outlined by our privacy notice.
You Shall not, without the Company’s prior written consent assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights or obligations under these Terms and Conditions.
Student Code of Conduct
Students agree to abide by student code of conduct rules and other policies while enrolled in Escape Campus programmes. Inappropriate conduct includes but is not limited to illegal activity or behaviour that deliberately disrupts the learning environment or damages Escape Campus property or the property of fellow classmates. Students in breach of this code of conduct will be expelled or suspended from the programme and no refund will be issued.
By signing to a Course you will be eligible for various Student benefits; 1. Student Card, 2. UniDays Student access 3. TFL Oyster Student Discount access; A student will not be eligible to their student discounts (e.g. Student Oyster photocard) if:
- the student fails to meet the required minimum enrollment of a full-time course including at least 15 tuition-led and/or structured learning hours a week (with attendance at scheduled classes being Monday to Friday only and not including evening classes) over a minimum of 14 weeks on the same course.
- the student has dropped out or failed to attend from the start of their course;
- the student’s course end date has passed; the student has transferred and is no longer on the education establishment’s attendance register;
- the student has not paid the education establishment their fees by the agreed date and the education establishment has suspended them;
If the performance of any of our obligations under these Terms and Conditions is prevented/delayed and/or affected by any act/omission and/or failure by you to perform any relevant obligation (Applicant Default): We shall without limitation to our other rights or remedies suspend all the Services until a remedy is agreed with the Company.
Special learning, medical or physical needs
In case of special needs, whether they are related to learning process, medical or physical conditions, that may require attention and care from our staff, the student can inform us by declaring any special need to the mentor or by filling the form available on the page “Special Needs” available in the footer at www.escapecampusuk.com
Cancellation and Refund Policy
By making a purchase with Escape Campus, you are confirming that you have read and understood our refund policy.
All cancellations and terminations must be made by email to email@example.com. In all cases, course administration and process fees are non-refundable. Cancellations / Refunds
You will not be entitled to a refund if you signed the contract online or at any registered premises of the Company.
Any requests regarding payments/cancellations/changes to bookings are to be sent in writing to firstname.lastname@example.org with a notice of at least 14 working days. In any case where a refund is provided, an administration fee of £100 will be deducted.
Students who perceive that the course or other services purchased are not being performed according to the agreement shall inform Escape Campus without delay, in writing by email, to email@example.com.
Passport and Visa
Each student is responsible for having a valid passport and any applicable visas.
Changes after course start
Students who wish to make changes to their course after the start date will incur a change fee of £100. Escape Campus retains the right to make changes to course type and start date.
Any student requests to change course type or start date after initial enrolment will result in a rebooking fee of £100, which is payable immediately. Escape Campus retains the right to make changes to course type and start date up to 20 days before the course start date.
On-Line Platform / E-Learning
All Escape Campus students receive an online account. Any correspondence, photos and other media used on our platform will be considered personal and Escape Campus will not accept any responsibility for such correspondence and media.All students enrolled in Escape Campus General and Intensive English course will have access to online lessons upon enrolment, throughout the course and for 2 months after their course ends. After the course ends the price will be £195 per month.
One to One Course
You will be able to reschedule date and time for your One to One lesson up to 3 times every 10 lessons. This needs to happen within and not over 24h previous to your lesson. In this way, our Academic department can organise accordingly. If you’ll cancel past this time frame, the lesson will be deducted.
Visa Cancellation and Refund Policy
We take each situation on a case by case basis. Depending on the reasons for your visa refusal and your circumstances, you may be entitled to a refund once your application gets rejected.
If the visa application is rejected due to an error made by the School or the UK Government, you may be entitled to a refund provided satisfactory evidence of visa refusal is supplied. If the visa application is valid and the student has provided proof that they have the finance and qualifications required and documents provided are genuine, you may be entitled to a refund. If the visa application is rejected due to an error made by the student ie. incorrectly completing the application form, a refund may be possible depending on circumstances and nature of the error made. If the visa application is rejected due to insufficient funds – incorrect account type is used/not enough money is showing in the account/the money has not been in the account for the required period - no refund will be issued. If the visa application is rejected as it was determined that fraudulent documentation was submitted by, or on behalf of, the student, no refund will be issued. If the visa application is rejected because the student has previously overstayed in the UK past their visa expiration date and therefore has been denied another entry, no refund will be issued. In any case where a refund is provided, an administration fee of £500 will be deducted.
Our Legal team is here to support you during your application, please let us know should you require any assistance and ensure you seek advice from us before applying again in case your application is refused.
School Breaks and Public Holidays
During Public holidays lessons will not take place.
Before the start of the course students must take a level placement test to assess their language proficiency. The results will be used to place students in the correct course level.
Liability and force majeure
Escape Campus Ltd will not be liable in any instance where Escape Campus is unable to fulfil any services to which they are contractually bound because of fire, natural disaster, act of government, and act of god. Failure of suppliers or sub-contractors, labour disputes or other reasons that are beyond Escape Campus’s control.
Escape Campus will not be liable for loss, damage or injury to persons or property howsoever caused, save where the liability is expressly imposed beyond exclusion by statute. These conditions do not affect your rights as defined by the consumer protection laws in your home country
Misspellings and typos
Escape Campus reserves the right to correct typographical errors and is not bound by obvious inaccuracies.
These Terms and Conditions are subject to the laws of England and Wales.